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Which payment methods do you accept for online sales?
We accept payments via bank transfer and PayPal.
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How long does it take for the products to be shipped?
Our products typically ship within 4-6 weeks, depending on the type of product and the number of pieces required. For more specific information regarding your order, please feel free to send us an email through the form below
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Is there a warranty on the purchased products?
Yes, all our products are guaranteed for 12 months from the date of shipment. Please refer to the terms and conditions for detailed information.
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Which documents accompany the ordered products?
The products are always accompanied by a certificate of conformity, a delivery note, and an invoice
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How do you handle returns? Do you wait for the product to arrive and verify its condition before issuing a refund? How many days does it take?
To handle a return, please contact our customer support service. Our team will guide you through the return process, which includes returning the product for analysis. Based on the outcome of the analysis and your preferences, we can proceed with a refund or product replacement.
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Do you have a company Return Policy?
Yes, we have a company Return Policy. To request a return, you must fill out the RMA (Return Merchandise Authorization) form available on our website, specifying the reasons for the return. For more information, you can contact our customer service.